Getting Started
What is Aeliana?
Aeliana is the platform and product universe. Inside it, you choose specific characters with distinct voice, history, and behavior patterns.
Am I chatting with the app or a character?
You are chatting with the selected character persona. The app provides routing, safety, and controls; the character provides the voice and interaction style.
What is the best first-session flow?
Start with Daylight personas in the directory, compare the roster cards for tone fit, then move to live chat. After Hours + Secrets are a private companion roster (18+ where legally permitted) with continuity stored separately from Daylight.
Does website chat remember me?
Guest chats are session-based. Signed-in accounts can enable web continuity (web-only). "Remember me on this device" controls whether your sign-in persists across browser restarts; if you leave it unchecked, you will be signed out when you close the browser.
Chat & Personas
Are personas actually different?
Yes. Personas use distinct canon, tone constraints, and reply patterns. The design goal is persistent personality identity, not generic assistant swapping.
How are Daylight vs After Hours + Secrets different?
Daylight is broad daily support. After Hours + Secrets are romance-forward for mature audiences (18+ where legally permitted), while remaining consent-first and policy-constrained. Continuity from After Hours + Secrets is stored separately and never mixed into Daylight continuity.
Are After Hours + Secrets chats shared anywhere else?
No. After Hours + Secrets are private-by-default: chats are not shared into other surfaces, and (when continuity is enabled) that continuity is stored separately from Daylight and never mixed.
Is After Hours + Secrets explicit?
No. After Hours + Secrets are 18+ where legally permitted, consent-first, and policy-constrained. Content is always subject to local law and the AI provider/model policies you are using.
Can I switch personas during chat?
Yes. Use persona cards or selectors to switch tone and persona context. You can move between Daylight and After Hours + Secrets rosters at any time.
Do companions know holidays and daylight-saving changes?
Yes. Aeliana injects local date/time context plus upcoming observances and time-change cues. Reminders are kept brief, date-specific, and non-stereotyped. For example, International Women's Day in 2026 is Sunday, March 8, 2026, and U.S./most-Canada DST starts Sunday, March 8, 2026 and ends Sunday, November 1, 2026.
Privacy & Security
How is website chat secured?
Requests are routed through protected backend endpoints with App Check support and policy controls.
Which providers handle messaging and delivery events?
Depending on feature path, Aeliana may use text and e-mail service providers for delivery transport and status events, plus other infrastructure vendors listed in the Privacy Notice.
What do Firebase, Pinecone, FAL, ElevenLabs, and OpenAI do?
Provider roles are feature-scoped: Firebase supports auth/hosting/backend, OpenAI supports text/model inference, Pinecone supports vector memory retrieval when enabled, FAL handles image workflows when used, ElevenLabs powers voice workflows when used, and text and e-mail service providers handle delivery channels when enabled.
What do we use Countly for, and do we disclose it?
In mobile-app surfaces, Countly is used for session analytics, crash diagnostics, and product telemetry under consent/rights controls where required. Yes, this is disclosed in our Privacy Notice provider section.
What are SiteLock and RTA labels on the site?
SiteLock provides an external trust-seal signal. RTA is a mature-audience label marker. Both are informational trust/compliance signals and do not replace Terms acknowledgement, age checks, or jurisdiction-specific legal requirements.
Should I share sensitive data in chat?
No. Do not share passwords, account numbers, government IDs, private health identifiers, or private credentials in chat.
How can I request data deletion for website forms?
Email support@aeliana.ai from the same address used in your submission.
Are ads shown in user chat and experience pages?
No. User-facing product pages and chat remain ad-free. Partnership and sponsorship activity is handled through the dedicated Partners page.
Safety & Crisis
What if I’m in immediate danger?
Call 911 now (U.S.) or your local emergency number immediately. In the U.S., call or text 988 for 24/7 Suicide & Crisis Lifeline support.
Does chat detect crisis signals?
Yes. Crisis-language signals can trigger immediate support routing and in-page crisis resources instead of normal persona flow.
Is Aeliana therapy or emergency care?
No. Aeliana is not therapy, medical care, or an emergency response service. Use licensed professionals and emergency services for clinical or urgent needs.
Where can international users find crisis lines?
Use local emergency numbers first if urgent, then locate regional support using findahelpline.com.
Launch, Platform, and Support
When does iOS launch?
Current target window remains March 2026. The web experience is live now, and app launch timing can shift based on store review and safety-readiness checks.
Is this only an iPhone app?
The product is iOS-first. The website offers live character chat and profile pages today. Additional platform scope can expand based on quality and safety readiness.
Is pricing final?
No. Planned tiers may evolve before launch. Final pricing and entitlements will be published at release.
How do I get support?
Email support@aeliana.ai with device + iOS version and screenshots when possible.
Where do partnership requests go?
Use admin@aeliana.ai or the Partners page for sponsorship, creator, and brand-campaign requests.
